Refund policy

Refund Policy

Last updated: 27 April 2026

Made-to-order means no general returns

Every Canvas & Click product is printed or assembled specifically for your order. Because of that, we do not accept returns or exchanges for reasons like "changed my mind," "wrong size ordered," or general dissatisfaction with the design. Please use our Size Guide before ordering.

When we DO replace or refund

If your item arrives damaged, defective, or materially different from what was advertised, we'll make it right. Options include:

Free replacement — we'll produce and ship a new item at no cost to you.
Full refund — to your original payment method.
Store credit — 110% of the item's value, no expiration.

How to request a replacement or refund

Email david.a.moline@gmail.com within 14 days of delivery.
Include your order number and 2–3 clear photos of the issue.
We'll respond within 1 business day with next steps.

You do not need to ship the original item back — we'd rather you keep, recycle, or donate it. We may ask for additional photos to help our print partners improve.

Lost or stuck-in-transit packages

If tracking shows your order has been in transit beyond our stated window (10 business days US, 25 business days international), email us and we'll investigate with the carrier. If the package is confirmed lost, we'll produce and ship a replacement free of charge.

Incorrect shipping address

If you entered the wrong shipping address at checkout, please email us within 2 hours of ordering. Once an order enters production we may not be able to redirect it, and re-shipments to a new address are at the customer's expense.

EU and UK customers

Under EU and UK consumer-protection rules, the standard 14-day right of withdrawal does not apply to goods made to your specifications or clearly personalized. Because every Canvas & Click item is produced individually for your order, that exemption applies here. Your statutory rights to a remedy for goods that arrive faulty, damaged, or not as described are not affected and are covered above.

Chargebacks

If something is wrong, talk to us first — most issues are resolved within one business day. If you initiate a chargeback before contacting us, your order may be paused and we may need to dispute the chargeback with documentation. Bad-faith chargebacks may be reported to the relevant payment networks.

Refund processing time

Approved refunds are issued within 2 business days. Your bank or card issuer may take an additional 3–10 business days to post the refund to your statement.